Frequently Asked Questions

Quick answers to help you plan your service. For preparation and service boundaries, read our Service Policies.

  • Signature is professional maintenance care for generally maintained properties. Deep includes the same core scope with more time and detail for first-time service, buildup or a deeper reset. Exclusions still apply.

  • Yes. R&S provides standardized professional cleaning supplies and equipment appropriate to your scheduled service.

  • Property access must be arranged in advance. Please provide necessary access instructions during assessment and booking.

  • Yes, if they are safely secured and completely separated from the crew for the entire service. R&S team members do not interact with pets. Read the full Pet Policy.

  • Yes, as an add-on. Remove spoiled food beforehand unless otherwise addressed during assessment.

  • No. Oven cleaning is not included or offered as an add-on.

  • Dishwashing is not an R&S service. Very light incidental dish handling of approximately five minutes or less may occur where appropriate. We do not unload dishwashers.

  • No. R&S does not provide laundry or linen service.

  • Please arrange any necessary moving in advance; furniture or appliance moving is not promised. R&S does not move stoves or refrigerators to clean behind or underneath them.

  • No. Porch, balcony and patio cleaning are outside our service scope.

  • It requires assessment and may need custom pricing. Deep Clean does not automatically include heavy grease or significant buildup.

  • Yes, subject to assessment through our Specialty & Property Turnover service.

  • Post-Construction Detail is available subject to assessment and a custom scope.

  • Complete the Virtual Property Assessment on our Get a Quote page. R&S reviews your property and service information and prepares the appropriate quote.

  • No. Full payment is required when your cleaning is scheduled/confirmed.

  • After required full payment and scheduling confirmation.

  • Refund requests are reviewed individually. Romero & Sebastian determines eligibility based on the circumstances of each request. A request does not guarantee approval.

  • Recurring service is available where appropriate following the initial service and assessment process.

  • R&S serves the Tri-State Area.

  • Rush/ASAP requests are subject to availability and may incur the $99 Rush / Custom Scheduling Fee. Paying the fee does not guarantee availability.

  • Secure pets away from the crew, clear floor clutter and accessible surfaces, and provide access and parking instructions. Read Before Your Cleaning for refrigerator preparation and other guidance.